From Chaos to Clarity
When fast growth outpaces your organizational map.
A professional services founder with every person reporting to her, and no map.
- The challenge
- A professional services founder with every person reporting to her: no hierarchy, slipping performance, and difficult conversations she had no words for.
- How we helped
- Stepped in as her fractional HR leader. Redrew the org chart, drafted performance scripts and frameworks, trained her managers and redesigned the commission scheme.
- What changed
- Clear reporting lines, managers equipped to lead, and a three-year plan for the team.
Our client built a powerhouse. Her professional services firm was growing at a speed most would envy. But inside the engine room, the heat was becoming unbearable.
She had a team, but she didn't have a hierarchy. Every single person reported directly to her. She was the visionary, the salesperson, and the HR manager for every seat in the office.
The “org chart” didn't look like a chart, it looked like a web. She was at the center of every tangle.
Performance was beginning to slip. Ambiguity was creeping in. She knew she needed to have the difficult conversations, but finding the right words felt like an impossible task.
With every decision coming back to her, she had little time left to lead the business.
We stepped in as her fractional HR leader, redrawing the map to give her an exit strategy from the minutiae.
The Kinna solution
We stood shoulder-to-shoulder with her, drafting the exact scripts and frameworks to address performance issues. We turned her “doers” into “leaders”, with training that gave the team the tools to manage themselves.
We mapped her team's evolution for the next 3 years, identifying and honing rising stars. Redesigning the commission scheme, to reward those stepping into management roles.
Clearer responsibilities, and managers equipped to lead.
What we took over
- Organisation design
- Performance scripts & frameworks
- Manager training
- Three-year team plan
- Commission scheme redesign
The outcome
We built the structure. She regained the vision.
Recognise your own situation in this one? Tell us what your team needs.
The book
How With Kinna can help your team
Our services, and four examples of how we've helped teams — a 20-page overview to read in one sitting or share with your colleagues.
The 2026 overview · PDF · 20 pages · 7.6 MB